Do you have any store? Can I collect from your store?

We do not have any store yet. In the future, we might have :) Until that time, you can follow and have our designs via our website.

How do I track my order?

When your order has been dispatched you will receive an email with a tracking number allowing you to know exactly when your parcel arrives

Do I have to pay tax on orders to Europe?

Please note, as of 01/01/2021 additional taxes and duties may occur that are not included in the shipping rates at checkout when shipping to countries within the EU. In that point, we sadly cannot take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer.

My order is a gift. Can I include a personalised note?

Definitely. Please send your request on info@panaceaatelier.com after adding a product to checkout.

Refund Policy

Standard Returns and Exchanges

When you buy something from us, we hope you love it. However, If you change your mind (it happens to the best of us), you have 30 days to send it back to us. However we don’t offer free return service for international orders.

If you decide to return something, please ensure that it is in perfect condition. This means clean, unworn and unwashed with tags, and in its original packaging. We cannot exchange returned products for another item. You should place a new order if you wish to buy another product. You’ll also need the receipt or proof of purchase.

Faulty items

Faulty items can be returned at any time. If you receive a faulty item, please contact us by email at info@panaceatelier.com stating your name, order number and the nature of the fault.

How to return:

First of all, send us an email to info@panaceaatelier.com and we’ll arrange a shipping label for you.
Ship your item(s) using the original packaging to Panacea Atelier. Our return adress is:

23 Wellington Avenue, N9 0RN, London, United Kingdom.

Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays ), it can take a little longer. The refund will be made in the same method you use while you purchased the product.

You can always contact us for any return question at info@panaceaatelier.com