• How do I track my order?

When your order has been dispatched you will receive an email with a tracking number allowing you to know exactly when your parcel arrives.

  • Do you ship worldwide?

Currently, We only ship some of major European countries. You can follow the entire journey of your order via the tracking number in your shipping confirmation.  

  • What are your shipping methods and how long do they take?

 We currently offer free shipping to all UK orders without any spending limit. UK orders are shipped within 2-5 business days of purchase.

All international orders are shipped using Hermes and are guaranteed to be with you within 7-15 business days, although often they arrive much sooner.

  • Do you have any store? Can I collect from your store?

We do not have any store yet. In the future, we might have :) Until that time, you can follow and have our designs via our website.

  • My order is a gift. Can I include a personalised note?

Definitely. Please send your request on info@panaceaatelier.com after adding a product to checkout.

  • Can I edit my order or change my address?

Please let us know right away on info@panaceaatelier.com and we will try our best to accommodate.

  • Do you sell gift cards?

Of course. Our gift cards come in a range of values from £50 to £250, available on our gift card page.

  • Do I have to pay tax on orders to Europe?

Please note, as of 01/01/2021 additional taxes and duties may occur that are not included in the shipping rates at checkout when shipping to countries within the EU.  In that point, we sadly cannot take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer.  

  • Does your bag fit my laptop?

Our AMAYA Tote bag comfortably fits a 13” laptop. 

  • Where can I find you on social media?

We’re on Instagram, Facebook and Twitter .

  • How do I care for my #panaceabag?

We design our bags to last a lifetime. We recommend that you may gently clean stains and dirt on handbags with a small cloth by using cold water and mild soap. After that, you should allow them to dry in airy space.

  • Are #Panaceabags waterproof?

AMAYA and HARU Coal Grey are waterproof. The rest of our designs are mostly water-resistant. However, too much rain or water can ruin the material so you should be careful with your handbags getting wet.