Do you have any store? Can I collect from your store?

We do not have any store yet. In the future, we might have :) Until that time, you can follow and have our designs via our website.

How do I track my order?

When your order has been dispatched you will receive an email with a tracking number allowing you to know exactly when your parcel arrives

Do I have to pay tax on orders to Europe?

Please note, as of 01/01/2021 additional taxes and duties may occur that are not included in the shipping rates at checkout when shipping to countries within the EU. In that point, we sadly cannot take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer.

My order is a gift. Can I include a personalised note?

Definitely. Please send your request on info@panaceaatelier.com after adding a product to checkout.

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